FAQPlease browse our FAQ
What is My Account?
You can change your password, email address and postal address too.
What is My Orders?
Where are my photos?
A new window will open where you can enter the Pass Code you have been given for that gallery.
Why do I have to register an account?
Additionally, you will be able to view your orders and private galleries (if available) by having an account.
Will the pictures I select stay in my shopping cart?
What do the Icons beneath the thumbnails do?
HEART: It will save the image to your favourites collection. This way you can view all your images in the one location without having to search for them. The system will remember your favourites next time you log in.
SHOPPING CART: Click this to go to the Prices section. The image will come up larger and the Prices and options will be displayed to the right of the image. Click the acordeon icon to drop down the list to see what options are available.
I can't seem to log in.
Where are the prices?
Error message: No gallery or event found with that access code. Try again.
I want to crop a photo
First order the photo by adding it to the cart.
A window will open, below the thumbnail you will see a cropping tool symbol and the words: “Adjust Crop”
Click on “Adjust Crop”, the tool will launch and you can adjust it by clicking and dragging any part of the outside moving line.
Click on rotate if you want to rotate the tool and Save to record your changes.
Alternatively, you can click on: “Make a note” below the image and type your instructions there.
You can also make changes to the crop or notes by clicking “My Cart” at the top right hand side of the window.
I have been sent access information for a gallery, what do I do?
How long before I receive my pictures?
What will be the quality of my prints?
How will you package my print?
Larger sizes are mailed in a tube and packaged with paper and bubble wrap. All postage and packing costs are quoted for shipment within Australia.
What are the handling and postage costs?
All postage and packing costs are shown on the check-out page and vary depending on the size of the prints and whether you choose standard mail or registered post.
Do you post to my country?
How can I pay?
Can I collect my order?
Can I download the digital files I ordered straight away?
If the photos were taken during a concert they have to be processed individually to correct, the lighting, colour balance etc when they are ordered, so you can’t download them straight away. You will receive an email with a link to download them about 2-3 weeks after receiving your payment.